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Terms & Conditions

Last updated: July 2026

1. Orders & Payment

All orders placed through this website are subject to availability and confirmation. Prices shown do not include delivery charges, which are calculated separately based on your delivery location and added at checkout confirmation.

2. Advance Payment

For select orders, an advance payment via eSewa, Khalti, or bank transfer may be required to confirm your order. Please upload a valid screenshot of your payment confirmation when prompted. Orders without valid payment proof may be delayed or cancelled.

3. Minimum Order

A minimum order value applies to all online orders. If your cart total is below this amount, you will be asked to add more items before checkout.

4. Delivery

We aim to deliver all orders promptly, but delivery times may vary due to weather, traffic, or high order volume. We are not responsible for delays caused by circumstances beyond our control.

The delivery charge is calculated based on the approximate road distance between the restaurant and the delivery location:

Distance Delivery Charge
Up to 3 kmRs. 120 (10% discount on food applied)
Up to 5 kmRs. 120
5 km to 8 kmRs. 150
8 km to 10 kmRs. 200 (advance payment is required)
Above 10 kmNegotiable

5. Order Cancellation

Orders may be cancelled or modified only before they are confirmed/preparing. Once an order is being prepared, cancellation may not be possible.

6. Customer Information

Information you provide (name, phone, address) is used solely to process and deliver your order, and to contact you regarding order status. We do not sell your information to third parties.

7. Contact

For any questions or concerns regarding your order or these terms, please contact our customer support team through the contact details listed on our website.

By placing an order on this website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.